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Refund & Cancellation Policy ​

Last updated: 2026-10-01

Mnemoverse is operated by UINSIDE Inc., a Delaware corporation with its principal address at 3418 NE 210th Ln, Miami, FL 33180, USA.

Cancellation ​

You can cancel your Mnemoverse subscription at any time:

  1. Sign in to console.mnemoverse.com
  2. Go to Settings → Manage subscription
  3. Click Cancel subscription in the Stripe customer portal

Your subscription will remain active until the end of the current billing period. After that, your account will downgrade to the Free tier automatically.

Refunds ​

14-day money-back guarantee ​

If you cancel within 14 days of your first paid subscription, we'll refund you in full. Email hello@mnemoverse.com with your account email and the date of payment.

After 14 days ​

We do not offer prorated refunds for partial months. You keep access to your paid plan until the end of the billing period you've already paid for.

If you experience a service outage that significantly affects your usage, contact support — we evaluate refund requests case by case.

Downgrade & data retention ​

When you downgrade from Pro or Team to Free:

  • Your memories are preserved. We never delete your data on downgrade.
  • Free tier limits apply to reads and writes alike. Reads, writes and feedback together count toward the Free tier's 1,000 queries/day; only successful requests are counted (see Pricing). Once the day's limit is reached, searches, writes and feedback return 429 RATE_LIMITED until the next day.
  • Atom limit grace period. If you exceed the Free tier atom limit (10,000), you have 30 days to:
    • Upgrade back to Pro/Team to lift the cap, or
    • Export your data and delete what you no longer need
  • After 30 days over the limit, new writes return 429 RATE_LIMITED until you reduce atoms or upgrade.
  • The atom limit never blocks reads — even when you are over it, you can still retrieve and export your data. Reads still count toward the daily limit above.

This is a deliberate choice: we never delete your memories without your explicit action. Your data is yours.

Account deletion ​

If you want to delete your account and all associated data permanently:

  1. Email support@mnemoverse.com from the email associated with your account
  2. We will verify ownership and confirm deletion
  3. Your API keys, private memories, and account data are deleted within 30 days of verifying the request. Content you shared into a room is not erased automatically (see section 11.5 of the Privacy Policy), and copies inside backups disappear as our database provider's backup window rolls past them (section 11.4)

This action cannot be undone. Make sure to export anything you want to keep before requesting deletion.

Failed payments ​

If a payment fails (expired card, insufficient funds):

  1. Day 0: Stripe attempts to charge your card
  2. Day 1, 3, 5: Stripe retries automatically
  3. Day 7: Email notification sent to your account email
  4. Day 14: If still unpaid, subscription is canceled and account downgrades to Free

During this grace period, your service continues at the paid tier — we don't cut you off immediately.

You can update your payment method any time at Settings → Manage subscription.

Plan changes ​

Upgrading ​

Upgrades take effect immediately. You're charged the prorated difference for the current billing period.

Downgrading ​

Downgrades take effect at the end of the current billing period. You keep your current plan's features until then.

Switching plans ​

You can switch between Pro and Team at any time from the Stripe customer portal. Same proration rules apply.

Questions? ​

Email hello@mnemoverse.com — we respond within 2 business days.